[Resolved]  AO Smith — AO smith z8 water purifier model

Address: Plot No.300, KIADB Industrial Area Phase II, Harohalli (V&P), Kanakapura Taluk, Ramanagar Dist Bangalore KA 562112 India.
Website: www.aosmith.com

Membrane replacement done & invoice provided in Sep2020 but membrane worked only for 1 month & technician confirmed that there is problem with membrane & needs to be placed for only filtering 500 litres??? Membrane from AO smith is pathetic & also what abot the durability after paying 2100 for membrane. is the product defect or the servicemen installed the duplicate/used membrane??

The invoice states that the membrane is having warranty of 1 year . After repeated calls i am unable to get quick response from AO smith customer care & technician. Based on the invoice copy i am raising the consumer complaint & the problem is not solved from past1 month.

This is the repetitive problem for which the technician has changed the RO membrane but after changing the membrane & all the filters like sediment, Carbon, ART, RO membrane, 2 solenoid valves replaced, Flow restrictor changed, pipes changed twice & charged almost 7000 rs for parts & labour above 1000 which is excessive & also service is pathetic ( Invoice copies attached ). From past one month calling customer care & i am not getting support from AO smith & also from the technician which is pathetic from US company.??!!!
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Aug 11, 2021
Complaint marked as Resolved 
AO Smith customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2020
AO Smith Customer Care's response
ear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
Verified Support
Dec 05, 2020
AO Smith Customer Care's response
Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
 
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    +91 80 2801 1200
    AO Smith Address
    Plot No. 300, Phase - 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India - 562112
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