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AO Smith Complaints & Reviews

www.aosmithindia.com
2.5
Updated: Feb 18, 2025
Complaints 371
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165
Unresolved
206
Good! AO Smith values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that AO Smith step up their efforts to fully resolve all complaints 👍
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AO Smith reviews & complaints(371)

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K
kkann54
Feb 18, 2025
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failure model: elegance prime - vas -010

Address: Thiruvanmiyur Chennai

I had bought this piece o[censored]seless piece of machine during May 2024.

It has not even been a year, in fact 8 months when this stopped working. On registering with their customer service, there was a huge delay and then one fine day a service technician turned up, did something in a hurry and made it work.

But it turned out that this geyser worked only when he was around and after he closed the complaint and left,...
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T
teja2609
from Vijayawada, Andhra Pradesh
Dec 25, 2024
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Service request not attending

Address: Vijayawada

Ao smith had taken warrenty extension but failed to resolve the complaint....
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I
i.s das
Dec 5, 2024
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Geyser AMC not being honoured

Address: Plot No. 300, Phase - 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura Ramanagara Ramanagara District Karnataka India 562112

Service Requests 19915900 and 19981536 not attended to and closed by the Service Centre Dhriti Enterprises located at Lado Sarai, New Delhi.

Service Tecnician Anurag Kumar...
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S
Shalini Nagari
Jun 27, 2024
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Poor service

Its been 24 hours since i raised request for service. Company not follows policies. Pathetic after sale service. I am following them several times, but no action from there side....
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B
Brunopereiradog
from PUNE, Maharashtra
Mar 26, 2024
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Service

Had logged in to service the water heater on 22 Feb 24, I was told the complaint would be taken care of within 48 hrs.
I still waiting.
I got the number of the in charge of service center and then I got the number of a chap higher up than that but nothing seems to work with these people.
Once you get the water heater anything after that is not their problem.
Worst service ever....
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P
priya.somasundaram1@gmail.com
Mar 1, 2024
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Useless AO Smith One Touch and Manipulative Service Engineers

I have tried booking service in December 23, Jan 24 and now on Feb 24. Either the One touch app does not work and 2 times the service engineers keep promising to come home to check the machine but never tune up. I also used the escalate option but absolutely useless. Today the customer service rep was forcing me to pay the AMC to get the engineer to come home. I clearly told him that I will not pay unless the engineer comes home. This seems...
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A
abdul ayub
Feb 24, 2024
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Water heater made by AO Smith

Address: AMITY VILLE FLAT NO 106 BESIDE SPENCERS SUPER MARKET TARNAKA

I purchased water heater AO Smith about 8 years ago and today the water heater is having complaint of low output pressure. I called AO Smith after going through web pages as the service numbers given by them doesn't exists. Some body answered my call and said some service person will contact you. After one hour the service person called and asked for details which I have pics of the product label.
He called back and said that they...
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G
guru4ui
Jan 25, 2024
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AMC Not update and refused to service

I Have taken AMC from one of the AO Smith Service named "Aqua Tech AO Smith RO Service" on[protected], Now My water filter is not working and raised request to AO Smith and refusing to service and they are saying the AMC i have taken is not applicable and the agency no more associated with AO Smith...
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Brig Sudhir Saxena
Jan 20, 2024
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Ewj 25 I

Address: R503 GAJENDAR VIHAR AWHO TOWNSHIP DEHRADUN 248001

Following forced advise for servicing my geyser model no EWJ 25 I by authorised service agency at Dehradun, the display unit and PCB of the geyser is not working presumably due to water seeping in during cleaning.

Authorised service centre does not have the PCB being an obsolete model. Though within warranty as bought it in mid. 2018 from authorised outlet in Rishikesh.

Kindly help in replacing the defective...
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Brig Sudhir Saxena
Jan 20, 2024
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Availability of PCB of obsolete product

Address: R 503 Gajender Vihar, AWHO Complex Dehradun 248007

I have EWJ 25 I geyser since 2018, bought from Jaquar dealership at Rishikesh.

The PCB and display units are not functioning due to mishandling by your service engineer of authorised service station at Dehradun. The authorised service centre at Dehradun does not have spares being an obsolete model.

please help. I am willing to pay required charges....
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R
rahultest54
Jan 19, 2024
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Complaint no - 18710991 No Hot Water from AO Smith heater

Hi Team,

AO Smith Instant Water heater is not providing hot water and raised complaint on Jan 17, 2024, its been just 2 weeks from
purchase date & we had used just only 2 times & product has "Manufacturing Defect"
Have escalated this ticket multiple times, trying to call number, but no answer

So please "replace geyser" as early as possible...
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A
Amresh Singh 031270
Dec 2, 2023
Dec 17, 2023
This thread was updated on Dec 17, 2023
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Water heater is tripping

Address: Flat No. B-401, Triveni Apartment, Airport road, Hinoo, Ranchi

I have AO Smith 03 litres instant water heater, which tripping after about 02 minutes of power On....
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R
Ramamoorthy R
from Chennai, Tamil Nadu
Nov 13, 2023
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Complaint no - 18359275 - No response for 5 days - Worst experience

Team,

This is absolutely unacceptable response from AO Smith. Not at all expected this kind of service from you guys.

I'm having problem in my water purifier and raised complaint on Last Thursday day around 9 am.

Till now no response from your side and yesterday being Diwali, there were no stores buy water also.

Have escalated this ticket multiple times.

If you...
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S
Shreyas Paraswar
Nov 3, 2023
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Pathetic Service!!! Need help

Address: A1102, Pristine Pronext, Kaspate Wasti Rd

Team, I am writing to you about pathetic service I have been receiving from last 4 days about my Water purifier, hoping that someone will read and take action quickly. My water purifier is not working from last 4 days for which I am reaching out to the service dealer in my area, Wakad - Pune. His ground team is really horrible and less experienced since 2 technicians could not resolve my problem. Everytime they replaced some part and said...
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A
anchal1984
from Farrukhabad, Uttar Pradesh
Nov 2, 2023
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New gyeser making noise but service/warranty denied

I bought a new gyeser from Amazon, order Id[protected] on 13th October 2023. It was delivered on 21st October 2023. There wasn't any instructions on the listing regarding installation so I got it installed locally. It worked fine on the first day but started making loud noises from the second and with each passing day the noise is becoming stronger.
Today on 02/11/2023 I called AO smith customer care. First of all it was quite...
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J
jagadish.m87
Oct 17, 2023
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No Support / No Service / SR# 18189332

Address: Eluru

Raised complaint for service and asked to pay Rs.400/- as Service charge which I agreed, 2 days later received call from technician saying I need to pay fuel expenses as well, where I declined which is of total Rs.800/- hence case was closed updating false comments customer not willing to pay service charge. Escalated to AO smith and asked to reopen as there are false inputs, but customer service team declined to reopen and if required they...
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S
SSSekhar
Sep 23, 2023
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Service Issue

Address: Hyderabad Telangana

I own an AO smith Water Purifier serial number B[protected] and I am from Hyderabad Sanath Nagar the product is AO Smith Pro Planet P6. while installation I purchased Health Care Plan # IND-137842 for two years i.e., is from 07/01/2022 to 06/01/2024.
Right now, this year already 6 months completed, and they denied changing the filters. I have called so many times to the AO Smith executive to change the filters as it is timed out,...
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A
Abhishek Jauhari
Sep 19, 2023
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RO giving tds 25 and not happy with AO smith technicians and manager

I purchased AO Smith Z2pro ro on 18/09/2023 from Croma. Salma Khan, a technician from your company came to my house and assured me that I will get TDS above 40. I am getting TDS 25 and sometimes it goes up to TDS 22 as well, I had a word with your senior technicians Manmeet and Ravinder and a few more.
They are not aware of which ro I have purchased totally lack knowledge and they tried to convince me that they would remove the copper...
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A
Abhishek Jauhari
Sep 19, 2023
Oct 4, 2023
This thread was updated on Oct 4, 2023
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RO giving tds 25

I purchased AO Smith Z2pro ro on 18/09/2023 from Croma. Salma Khan, a technician from your company came to my house and assured me that I will get TDS above 40. I am getting TDS 25 and sometimes it goes up to TDS 22 as well, I had a word with your senior technicians Manmeet and Ravinder and a few more.
They are not aware of which ro I have purchased totally lack knowledge and they tried to convince me that they would remove the copper...
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C
complainer000
Sep 17, 2023
Sep 21, 2023
This thread was updated on Sep 21, 2023
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Company is not giving warranty on manufacturing defect

We bought an AO Smith geyser. After we fitted it, the water is not heating when we turn the geyser on. I contacted AO Smith support and they allotted a technician. He visited and pointed out that there is a problem with our geyser. The warranty is still not expired, so I contacted support to ask whether the warranty applies to my case. To this, they keep telling that they are checking, but no proper response has been given by them. Even after...
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