[Resolved] AO Smith — geyser - heating problem frequently

Ranjeet33

from Solapur, Maharashtra

Nov 19, 2019

Address: C13 bora planet jagtap dairy chouk pimple nilakh, near bora Happy homes pune 411027, Pune, Maharashtra, 411027

After a month of installation heating problem starts. After replacing coil 2-3 times. Exchanged the product. Now again the problem starts. Very very very very much poor product. Very irritating to raise complaint and to take follow up till resolution. The service center availability is very poor. Over all product is fail. Please demount and crush somewhere

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Feb 2, 2020

Complaint marked as Resolved

AO Smith customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

AO Smith Customer Care's response Dear Customer, Please let us know your registered case ID or contact number to address the concern.
You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks

Nov 19, 2019

Updated by Ranjeet33 [protected] is my contact number.

Verified Support

Nov 19, 2019

AO Smith Customer Care's response Dear Customer, we are not able to view your contact number. Request you to mail your grievance to [protected]@aosmithindia.com. Thanks

Nov 19, 2019

Updated by Ranjeet33 Kindly provide correct mail address.
I'm unable to mail you

Verified Support

Nov 20, 2019

AO Smith Customer Care's response Dear customer, the mail id provided is correct. Kindly visit www.aosmithindia.com for more contact details. Thanks

Nov 21, 2019

Updated by Ranjeet33 I have mailed at [protected]@aosmithindia.com yesterday. No reply yet

Verified Support

Jan 02, 2020

AO Smith Customer Care's response Dear Customer, Hope your request has been addressed, if not please share us registered complaint number or contact details to initiate the request, you can also write to us for any grievance at [protected]@aosmithindia.com. Thanks

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Comments

Ramineni Prashanthi

from Bengaluru, Karnataka

Dec 4, 2019

Very very bad service and we need to call so many times to attend a the issue.

The customer care guys, area service guys are not even picking up the call.

Blatent lies and abruptly disconnecting the call.

No time commitments and each individual will tell their own time and not attending the issue or solving the problem.