AO Smith — Poor service

Its been 24 hours since i raised request for service. Company not follows policies. Pathetic after sale service. I am following them several times, but no action from there side.
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    AO Smith
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    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    50%
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    368
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    67
    Resolved
    165
    AO Smith Phone
    +91 80 2801 1200
    AO Smith Address
    Plot No. 300, Phase - 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India - 562112
    View all AO Smith contact information