AO Smith — unethical service

Address: 400072

I am very unhappy with your product..., please see my points below..

The ao smith filters change indication of ro and scpa change comes 4 times or more a year. My ao smith model number is x7 and serial no is b[protected].

I have taken a acmc service contract on 8th march 2018 to 8th march 2019 from shivoma international (Ao smith authorised dealers)

But when the ro and scpa indication comes, all my ro filters are not changed. Only one ro filter is replaced and the scpa candle is washed and the machine is reset, so that the light indication goes away.

Why are all my ro candles and scpa candles not replaced on indication.

This means your company is using the reset button to fool customers and you are manipulating the machine as per availability of spare parts and to do cost cutting. I'm being cheatef

Also, the new ro filters and scpa filters and spare parts are not given to customer in sealed condition. When asked why is the seal broken or cover of filters not sealed, no satisfactory reply is given. How do we know it's a new filter??

In spite of escalation to your manager dinesh of mumbai area, there is no call back and customer satisfaction.

If a new filter is supplied, it has to be in sealed state.

Waiting for your reply and help in quick time as my amc is getting expired very soon
Was this information helpful?
No (0)
Yes (3)
AO Smith customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    AO Smith
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    50%
    Complaints
    368
    Pending
    67
    Resolved
    165
    AO Smith Phone
    +91 80 2801 1200
    AO Smith Address
    Plot No. 300, Phase - 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India - 562112
    View all AO Smith contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR