[Resolved]  AO Smith — water purifier x7

Address: 134003

I had purchased ao smith water purifier x7 in july 2019 & from very 1st day i am facing issues. Water purifier is not working properly & stops working after every 20-30 days. Every time i raise a complaint with ao smith, representative comes & repairs the purifier & charged me for that even though product is under warranty. I dont know what kind of warranty ao smith is offering to customers. They are simply cheating their customers. I had purchased x7 product for inr 14559.90/- & so far i have already spent inr 1500 on its repair that too under warranty. Almost 5-6 times i have raised my concerns with ao smith customer care through telephonic as well on emails but didnt get any satisfactory revert till date. Last mail was sent on 29th jan2020 for which no action has been taken.

At last i shared my reviews on social media for which i got a call from their representative mr. Sunil having mobile no [protected] who is handling ao smith social media & he told me that they are getting frequent complaints for their ao smith x7 water purifier product that's why company has discontinued this product & he committed me that he will get my x7 water purifier returned after charging 10% depreciation & the remaining amount will get refunded to you. Though it was not my fault, their product failed to perform even then i agreed for deduction of 10% depreciation from my refund amount. He then asked me to share bill invoice, product no, my banking details & cancel cheque details which i forwarded to him on watsapp. He confirmed me that refund is in process & it will take some time but refund will be surely processed. After wasting almost 2 weeks they refused to refund.
Requesting you to kindly take necessary penal action against the company as well as the representative who are making fool of their customers.

Regards
Anant parkash goyal