[Resolved]  Apollo Diagnostics — Complaint Regarding PCC NEO TOWN Apollo Diagnostics Centre Deficiency in Service

Address: Apollo Diagnostics PCC NEO TOWN #34,slvnilaya,gunjun,syno30/28,1st floor,thirupalya road neo town,bangalore-560099

Website: www.apollodiagnostics.in

Dear Sir/Madam,

This is Karthick Rajendran from Electronic City Phase-1, Bangalore. I have booked Lab test on Dec 16-2023 morning at 9:45AM at PCC Neo Town Apollo Diagnostics Branch and given Blood Sample (Fasting Before Food) and Urine Samples at 10:00AM. While booking lab test I have asked processing and report distribution time and I was told that I will get report within 4 hours and after food Blood Sample (After 2 hours of meal) was given at 12:45 PM and I was told that I will get my report at 04:00PM.

I have not received my lab test report at Dec[protected]:00 PM IST when I check again I was told that 05:00PM IST report will be given but it was not provided at all and didn't get response from branch incharge. So I came directly to PCC Neo Town Apollo Diagnostics branch at 05:30PM and there was no response from branch incharge. I had waited outside of PCC Neo Town Apollo Diagnostics from 05:30PM to 07:35 PM but the branch was closed and no one arrived at all. They have been keep saying that they will be there in 15 mins but no one arrived at all till 07:35PM of Dec 16-2023.

Based on the promise provided by PCC Neo Town Apollo Diagnostics branch incharge I had booked doctor appointment and I have lost my appointment as well and my time also wasted. I have called Apollo Diagnostics Customer Care and raised complaint about the PCC Neo Town Branch and spoke with area Sales person Ramesh and Incharge for Apollo Diagnostics franchisee person as well but no proper response or action from. They have asked me to wait till 09:00PM to get the report because they have received the blood samples at 04:00pm (I can't accept this improper and in accurate way handled samples report). Which is really careless and worst support. Complete lab test report wasn't provided by Apollo Diagnostic till Dec[protected]:00PM and also not reponding to my phone calls.

I have told them that due to their carelessness and ridiculous support I have wasted my time and all important work. Now I really wanted to raise official complaint against PCC Neo Town Apollo Diagnostics centre about their carelessness and worst service. Later when Ramesh asked excuse I have told him to Return the Money ₹1034 (Receipt attached for reference) which I have paid for this Lab test and amount which I had wasted on doctor appointment ₹500 needed back but he said he will check with Branch in charge and refund the money but no response at all. Not reponding to phone calls and not returning the money ₹1534 which they agreed to return. I have gone through lot mental harassment by PCC Neo Town Apollo Diagnostics Branch & it's Staff Swetha.

I wanted to resolve this issue easy manner but there is no co-operation from PCC Neo Town Apollo Diagnostics branch Incharge and sales manager as well. I have reported this issue through Apollo Diagnostic Customer Care but they didn't take any proper action to rectify this issue. Hence I am raising this official complaint against PCC Neo Town Apollo Diagnostics Branch & it's Staff Swetha in consumer forum to get justice.

Please look into this issue and take necessary action on PCC Neo Town Apollo Diagnostics Branch & it's Staff Swetha behavior. As well as a lot of mental torture was given to me by Apollo Diagnostics on this issue to get resolution but still there is no resolution and refund also not issued by them.

Thanks,
Karthick Rajendran
+91-[protected]