[Resolved]  Apollo Munich Health Insurance — policy renewal

Address: Hyderabad, Telangana, 500059

Dear sir,
I (Mrs. Rohini valluru) and my daughter (Miss. V v srimukhi) having apollo munich policy with following numbers respectively
1. Pe01444930
2. Pe01415072
Every year we are getting problem with renewal process, we have approached your team
1. Mr. Lohi[protected]
2. Mr. Sanjay das[protected]
3. Mr guru[protected]
And called the above guys several times (Last 10-15 days) to resolve the issue. We are maintaining sufficient funds in our bank account which was linked to policy and auto renewal option is also enabled from bank side.
How ever your employees are not at all responding and resolving my problem, and we are approaching consumer form and irde to take action against the team.
I request you to kindly look into the matter and take appropriate action to get active state for my policies also request you to take an severe action against the above said employee so that other customers may not face the same problem.
Was this information helpful?
No (0)
Yes (1)
May 8, 2020
Complaint marked as Resolved 
Apollo Munich Health Insurance customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2020
Apollo Munich Health Insurance Customer Care's response
Hi, our team is currently reviewing your query. You will receive an update shortly.
Apr 03, 2020
Updated by vtsasia
Hi,
Just received a message from VK-HDFCHI that one policy can not be renewed (out of two) due to grace period expiry, as i have approached to your renewal team well in advance before the expiry that have not took proper action so the fault is from apollo team and we are suffering. So let me know your final statement so that i can escalate the same to IDRE with concern proofs.
Verified Support
Apr 07, 2020
Apollo Munich Health Insurance Customer Care's response
Hi, Our concerned team has shared their response on your registered e-mail id. Please do let us know if there's something else we can help you with.
 
2 Comments

Comments

Can you please attend my problem
As we have approached your team well before the lapsed date, your have not taken any action. Also I have maintained sufficient balance in our account for renewal.
so I would like to file a complaint against your team to IRDE. I have all the call recordings that was spoke to apollo team against my case but it was totally neglected from your side. I will provide sufficient details to IRDE against my policy number.
This is for your information and I totally lost the hope and not at all interested to discuss with you guys.
I am expecting the same can be resolved through IRDE case.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Apollo Munich Health Insurance
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    41%
    Complaints
    204
    Pending
    0
    Resolved
    83
    Apollo Munich Health Insurance Phone
    +91 124 458 4333
    Apollo Munich Health Insurance Address
    Apollo Hospitals Complex,Jubilee Hills, Hyderabad, Andhra Pradesh, India - 500033
    View all Apollo Munich Health Insurance contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR