I am writing to follow up on my iPhone 13 Pro case, which has been unresolved since January 16, 2023. I am very unhappy with the way your team has handled this issue and the lack of a satisfactory resolution.
my iPhone 13 Pro developed a green screen issue after updating to iOS 16.2. I followed all the steps suggested by your customer care and visited the iPlanet service center, where they confirmed that this was a software and manufacturing problem. I submitted the invoice for display replacement and was told that an engineer team would investigate the issue.
However, I received a call from your Apple team, informing me that I would not get a refund or a resolution because my device was out of warranty. This is unacceptable, as the issue was caused by the iOS update, not by any damage or misuse on my part. Your team did not provide any technical explanation or evidence for why the green screen issue occurred or how the iOS update affected my device. This raises serious questions about the quality and compatibility of your software releases.
I am very disappointed with the quality and reliability of your premium product, which I bought with a high expectation. I am also frustrated with the lack of proper response, explanation, or resolution from your team, which has damaged my trust in the Apple brand.
Therefore, I request the following:
A detailed technical explanation for why the green screen issue occurred after the iOS 16.2 update, despite the phone having no prior damage.
Clarification on the findings and conclusions of the engineer team assigned to investigate my case.
A reassessment of my case for a potential refund, taking into account the evidence presented regarding the software’s impact on my device.
I urge you to take this issue seriously and address it in a fair and transparent manner. As a loyal customer, I expect Apple to uphold its commitment to quality, customer satisfaction, and after-sales support.
Please respond to this email within seven days. If I do not receive a satisfactory resolution or explanation within that time frame, I will escalate this matter further, including seeking legal advice to explore my rights as a consumer.
Thank you for your attention to this matter. I hope that Apple will take this opportunity to address the situation responsibly and restore my confidence in the brand.
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