Asus — Asus Gaming Laptop

Website: www.asus.com/in

Dear Sir,

I am very frustrated after buying this Asus Gaming Laptop ASUS TUF Gaming FX504

I have had 3 major repairs in the last 9 months

I purchased the laptop on 28th Sept 2020.

1st Dec 2020, I registered complain that the laptop was working too slow. Also basic games were not playable as it was too laggy. The warranty verification procedure was completed. However due to covid onsite service request was created by Asus on 26th Dec 2020. My Laptop was taken to the service centre. Was told that the motherboard had a problem and that replacement has been ordered. After a lot of complains and multiple frustrating calls I received my laptop around 30th of Jan with replaced motherboard. Was without laptop for a month.

30th Mar 2021, Raised a complain that the second hard drive was not being detected by windows. Hard disk was replaced after 10 days after 2 visits.

28th June 2021, Raised complain for hard drive disappearing, wifi adapter disappearing, and laptop lag and freeze & also sometimes not powering on at all. Onsite visit was done and they replaced hard drive again. I had raised complain for multiple problems but the service centre was only informed about the hard drive problem. After the hard drive replacement the laptop worked fine.
15 days after last repair again I experienced heavy lag on the laptop which which is happening sometimes.

I have spent a lot of time following up with Asus every time things went wrong and have gone through a long patch of frustration which we do not deserve after buying an expensive Asus laptop. After all of this my warranty will come to an end soon and I was just recently told that I should have bought extended warranty when I bought the laptop. I was not informed by anyone regarding extended warranty otherwise I would have definitely taken warranty when I’m spending a good amount for the laptop.

So after all this pain that we have gone thru due to a faulty product that we purchased and since it keeps failing repeatedly I need out of this. I was also told that the company does not have a return, replacement policy or any other policy. After paying for an expensive product which turns out to be faulty repeatedly I feel cheated. I have been through hell with this. Apart from the trouble we have gone through, we have not been able to use your product for almost 2 months because of problems. Who will compensate for all this.

I had written to Asus Ceo via form submission online. I got a mail that they will contact me in 2 days. Got no call. Every time i speak to someone. I only get a mail regarding opening a support ticket for repairs.

I cant live with this laptop which is uncertain and unreliable. I want my money back.