| Address: Mumbai City, Maharashtra | | Website: www.asus.com/in |
I have given my ASUS ZENFONE 2 AT Regenersis India Limited - Bangalore, on 16.09.2015 due to multiple issues (Sim Slot 1, battery and charger). (WARRANTY EXP. DATE 18.06.2016) and it was intormed that it will take 3-4 working days max 7 days for replacement of the same. (RMA NO. INUL590965) But now it is more than 7 days over, the problem not get solved yet and I called up several times Regenersis India Limited but they are giving a same reply of "WE HAVE ORDERED THE PART, ONCE WE RECEIVED IT WE WILL INFORM YOU". I took this problem to Asus customer care and they are telling me a date that is 7 Oct 2015, If you include the time for the resolution as per the date given by them It'll be 25 days. Delay reason told to me from Asus Customer care is, part is not yet deliver due to due to bulk order. Bulk order or a single order is not my concern, my concern is I'll be without my phone for 25 days. It seems to be ASUS is not interested to supply spare parts to its service centres, and if there is no sufficient stock of spare parts in service ceners how Asus will provide prompt service to its existing customers? (Complanint No. A[protected]).
As a consumer we are expecting Asus to give us a good and prompt service but due to this ASUS is failing to keep the promises fullfil.
If I'll not take this up now then I need to wait a whole month to get my phone back from servuce center. Please help me with getting this to higher concern department for resolution of my problem ASAP. Was this information helpful? | 
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