Asus — Authorised service centres damage parts after repairs

Address: New Delhi, Delhi, 110019

Website: www.asus.com/in

Hello,

I currently own 2 Asus laptops and both of the laptops went on servicing during warranty period but the USB ports stop working after repairing.

I sent my Asus ROG G750JM in servicing during warranty period as the motherboard burned due to electric short.

Regenerisis the Asus authorised service center in Nehru Place, Delhi claimed to have replaced the motherboard.

But upon receiving I didn't check the USB ports and the back lit keyboard as the issue was a dead motherboard and the computer was working again.

After a few days, I noticed that 1 USB 2.0 and both USB 3.0 ports don't work and the backlit keyboard doesn't work anymore.

Yesterday I put it on servicing again as the system hard drive failed.

I asked them to check the USB ports as well and they are telling me that there is a motherboard problem and it cannot be fixed.

What I don't understand is that if Asus replaced the motherboard, then how were my USB ports not working.

As far as I know these ports come fixed on the board and unless they replaced my computer board with a faulty motherboard, it should be working fine and as good as new.

I didn't take it back because I live about 40 km from Nehru place and I assumed it to be some minor problem easily fixable in the next visit as the rest of the computer was working fine. As for the back lit keyboard, I assumed they probably left the connection open which is why it doesn't work.

However they are telling me now that the motherboard is faulty and it was "faulty" when I received it.

I have a video made before sitting it for motherboard replacement last year and I also have the money receipts.

Along with this post, I am also sending a written notice for 1 month to Asus service center following which I will be filing a consumer case at the District forum in New Delhi.

The same OS the case with my other Asus laptop which is older in comparison.

The USB ports don't work following motherboard "replacement" and not repair as it says on the service receipt.

If it was repaired and not replaced, I would understand the case but Asus called me up saying the motherboard needs replacement and quoted me 42000 rupees for the same.
However upon telling them that the laptop is under warranty, they disconnected and then I got a repaired product with faulty USB ports instead of a replaced motherboard.

If Asus really thinks the motherboard cannot be repaired then why did I get a faulty "new" motherboard.

And if it can be repaired, then why did they ask me for 42000 rupees unaware that the product is under warranty?

Are they trying to rip off their customers thinking we are stupid?

This is outrageous.
I have decided it's enough after my 2nd similar experience.

Filing a case in the district forum against Asus upon no reply within 1 month from the service center since it's the same condition with all their service centres.

This complaint is for physical evidence of consumer complaint record and written notice.