Asus — charging issue of mobile

R.P. Ahirwar

from Delhi, Delhi

Jun 6, 2018

Address: Bhopal, Madhya Pradesh, 462041

Dear sir,
I r p ahirwar bhopal purchased a asus mobile on 22.08.2017 (Order date) online. Its charging slot became loose and sometimes battery is not getting charge. I went to your authorized service centre, in mp nagar bhopal i. E. Techmate enterprises, bhopal. Mobile is under warranty period. Your technician/service engineer is telling me that first approval will come from company afterwards part will be dispatched and it will take atleast 5 to 6 days. If i agree for cash payment then he is ready to change the part within 5 minutes.
My question is that, if company approves the part then it should be replaced immediately by your service centre and should not take 5 to 6 days. It is unnecessary mentally harassment of customer. Kindly do needful immediately to avoid any litigation in future pl.
Regards
(R. P. Ahirwar)
Bhopal (M. P.)

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Asus India customer support has been notified about the posted complaint.

Jun 06, 2018

Updated by R.P. Ahirwar Dear Sir,
I R P Ahirwar Bhopal purchased a Asus Mobile on 22.08.2017 (order date) online. Its charging slot became loose and sometimes battery is not getting charge. I went to your Authorized Service Centre, in MP Nagar Bhopal i.e. Techmate Enterprises, Bhopal. Mobile is under warranty period. Your technician/Service Engineer is telling me that first approval will come from company afterwards part will be dispatched and it will take atleast 5 to 6 days. If I agree for cash payment then he is ready to change the part within 5 minutes.
My question is that, if company approves the part then it should be replaced immediately by your service centre and should not take 5 to 6 days. It is unnecessary mentally harassment of customer. Kindly do needful immediately to avoid any litigation in future pl.
Regards
(R.P. Ahirwar)
Bhopal (M.P.)