Asus — Damaged phone back cover during repairing.

Address: 282004

Website: www.asus.com

I went to asus service centre for repairing my zenfone2 551ml there were some white spots around the lcd display and the touch was not working properly they took my phone for inspection and after checking the phone they created the job sheet but during opening my phone the technician broke my phones back cover from side key slot from where the back cover is removed and when i complained about the same they said it was already broken n let us check the cctv footage of the whole issue... After checking the cctv footage it was clearly seen that the back cover was broken by the technician during opening the phone... When i asked to replace the back cover they started misbehaving... I called asus toll free number the executive assured that he has forwarded the complaint to the concerned department and has forwarded me the mail as well and will revert me back asap... But there was no such mail forwarded to me... Highly disappointed by asus service... I request you to get my back cover replaced and take proper action...
After filing the complaint now the company is saying that our technicians are well trained and they wont brake the back panel of mobile. The email is as follows-"dear apoorv,


This email is in reference to the previous telephonic discussion we had for your unit’s backcover issue.


Serial number: f5azfg19z150.

Issue: broken backcover.


Based on the telephonic discussion we had, i have again reconfirmed your case with the concerned dept. And it seems the engineer was not informed or he did not notice about the hair line crack your unit’s backcover had due to damage.

Since the backcover was already damaged at the time of handing over to the engineer, hence we cannot find problem created from the service center side due to them being trained in taking proper precaution with unit.

In this case the backcover can be purchased on chargeable basis."


Now why should i pay for the back cover broken by the service centre?