| Address: New Delhi, Delhi |
I, pankaj poria, had bought asus zenfone 6 worth rs 16999/- in july 2014. It functioned well for first 2 3 months. Then it started rankling. There started arising several problems among which the problem with its touch was predominant and was never got corrected by the service center.
First time when i visited its service center, they just did formatting and gave it back to me as the problem with its ''gallery not responding'' was corrected. But touch problem remained as-it-is which i got to know within 2 3 days o[censored]sing it.
Then, after a month it started showing "no sim" due to which i again approached the service centre upon which they kept the handset for 4, 5 days and then of course, i had to again visit the service centre to collect it.
Despite so much of efforts, the outcome was that though sim problem was resolved but the problem with touch still persisted. Even more disgusting is the fact that after one month the sim problem again popped up which in turn forced me to visit the customer care center. This time it took them a week to get it done.
Now, i'm having the problem with its speakers sound, mic( my voice is not audible to the other end of the call) along with the problem of touch (Which is there since the beginning).
The warranty is about to end next month so i visited the service center to get it fixed before the warranty ends. I asked them to replace the set altogether as it is rankling me persistently since i bought the handset. For which they said that they dont have any provision of replacement. However after the prolonged query they gave me a email address of asus and asked to mail them my problem and if they agree to replace it then tell us the same and we'll do the necessary further action.
Do i as a customer is supposed to run from pillar to post to get my handset repaired? The handset has proved to be of such a sub-standard quality that it has refused to work properly despite its being given for repair so many times within its warranty period. What sort of "customer-care" they are providing when in fact i am being harassed than being cared. When the handset has already time and again proved to be of low-quality, the minimum they should do to me is to replace it with a new one. Why i am using the words "the minimum" is because after so much of trouble and harassment i have lost my trust in this so-called big brand -asus, and i don't want to be associated with any of its products. The reason why i purchased asus moblie phone only and bypassing all other options available was its quality and thus reliability. But all such things are conspicuous by their absence.
I can be reached at [protected] or mail me at ecstatic.[protected]@live.com
However, i am highly delighted to be associated with this forum as time and again it has addressed the grievances of consumers efficiently.
Was this information helpful?
Post your Comment