Asus — Defective phone given by company

Address: Bangalore, Karnataka

I have purchased an Asus Zenfone 5 on 13.12.2014 through flipkart. The phone was delivered by Acyutam Etrade Pvt Ltd, New Dellhi who is an authorized dealer of Asus Phones and registered with Flipkart. There was a problem with the phone within one week of delivery. When I contacted the authorized service center M/s Regenersis (India) Pvt Ltd., in Bangalore, they informed me that there was a problem in the motherboard and the same had to be replaced. Since the phone was bought through an authorized dealer with flipkart, the return policy for the product was only ten days, due to which the phone could not be returned. The motherboard was replaced on 8.1.2015. Within six months of purchase of the phone, i.e from 1.7.2015, the videos shot be me, could not be sent through the Whatsapp appllication. The video was either not being sent, or was being sent as a scrambled picture to the recipient. When I visited the service center once again on 8.7.2015, they informed me that a part of the camera module had to be replaced. Within one year of purchase of the phone, I have already encountered two major problems. The Company Asus Technology says that they cannot replace the phone, and after the warranty period of one year, they would charge for the services. The company is being unfair and has given me a defective phone.. There are three other family members who have purchased the same model of Asus, and are not encountering any problem even after one year of purchase. This was what prompted me to buy the phone costing Rs.10599/- but the company has cheated me, by refusing to replace the defective phone.