| Address: Pune, Maharashtra, 411047 | | Website: support.asus.com/ContactUs.aspx?SLanguage=en |
Hello,
Its been a very annoying experience so far using your Asus Zen 5 mobile phone.
Ever since I bought this phone from Snap deal its been a series of bad events.
Within a period of just 2 months this phone went out of order as the touch keys stopped functioning.
My wife not only felt bad finding your service center ( which is not all updated correctly anywhere) and also situated
hidden in the old city where if someone reaching at one touch is a big achievement.
Even if you reach there the staff will bluntly deny to accept the phone saying that they are for laptop and other peripherals only
somehow I managed to located your other service center in Peth (PUNE ) area which is again a tough challenge to find for any one.
Also lucky enough that I could see your service center open and get my phone repaired but again hardly a week passed there was another issue popped up with voice quality which is diminishing.
Again went through the same pain again travelling 50 km in day just to get my cell phone repaired hardly a couple of days passed and phone touch not responding again, not charging either, unable to share anything.
When I checked your customer details on internet I don't see any single email listed where I can get this escalated believe me I am not a big fan of escalating issues but this situation prevailed me do so.
Finally this is my humble request to you to get this faulty phone replaced else I would be left with no option other than going to the consumer forum.
Happy to share all the details.
Best Regards
Vidit
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