[Resolved]  Asus India — ASUS A11 A555-XX263 Notebook Serial No. FBN0CV81795148C

Address: 144001

Website: www.asus.com/in

Hi,

My name is Navneet Singh, I have purchased ASUS Notebook Laptop on dated: 10 Sept 2016 from Global Computers, Nehru Shopping Complex, Amritsar. Since I have purchased It has problem with its DVD writer. I went to service center in Amritsar for resolution and they provided. But after few weeks again that same problem persist in it. Then I went to service center in Jalandhar as I am living here in Jalandhar, It was approximate time of one week for my laptop submission in service center but issue wasn't resolved, after one week I went there and asked for my resolution but they told me that issue is resolved. I checked there but it was same as before, they told me that there might be problem in MOTHERBOARD so please give us time for 4-5 days more. I agreed and visited there after quoted time and found that they did their job done. But again after one week TOUCHPAD stops working, I was irritated and again submitted laptop in Asus Service center Jalandhar on 20th Jan 2017 and got return on 30th January 2017. and now Asus Smart Gesture is not working, right side USB port not working, Headphone Jack is not working and front indicator LED Lights are not working as well.

Please somebody suggest me what should I do. Should I again submit Laptop to service center for 20-30 days or I should file a case in consumer court bcz its all are harassing me. I am very frustrated with services and product.

Note: I visited today 01st Feb, 2017 at asus service point, Monica Tower at Jalandhar and they told me for wait for 1 month as they cannot raise the SR.

1. DVD Writer changed
2. DVD Writer and Motherboard Changed
3. Touchpad Changed
4. Now Right side USB Port, Headphone Jack, Smart Gestures, Notification LEDLights are not working.

Regards,
Navneet Singh
[protected]