Asus India — Asus laptop

Address: 396220

I had bought asus laptop X555L on 25/5/15 and since then i am experiencing the problem no sound is coming in the ear phone when i connect ear phone to the ear phone port of the laptop. many time i have registered the complaint but still my problem has not yet solved, actually not a single time did any service guy came to see the problem in my laptop. i dont know what to do. i din expected these kind of treatment from asus india. please help me out and solve my problem at earliest. hope for a good and positive response from your side and guys won’t disappoint me for choosing asus