I am writing to you regarding the laptop that I purchased from your website on 25th September 2022, with the serial number M7NRCX00R786268, which was delivered to me on 29th September 2022. Unfortunately, I have been facing a persistent issue with the laptop screen flickering for the past 7 months.
I have contacted the ASUS service team multiple times to resolve this issue, but unfortunately, they have not been able to fix it. I have tried everything that they have suggested, but the problem still persists. This has caused me a great deal of inconvenience and frustration, as I have not been able to use my laptop properly for the past few months.
Given the length of time that I have been experiencing this issue, I do not want any further attempts at repair. I would like to request a replacement for my laptop with a new one that is free from any defects or issues. I believe this is a fair and reasonable request given the situation.
I would appreciate it if you could process my request as soon as possible. Please let me know if there is any further information that you require from me to expedite this process. Thank you for your understanding and cooperation.
Sincerely,
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