Asus India — asus laptop unsatisfactory response and service

Address: Guntur, Andhra Pradesh

Hi,

I bought asus x441b laptop while i was moving out o[censored]sa in the month of july. After coming to india i realized that this laptop having the booting problem, instead of opening the windows screen it is always shows bios settings.

I have contacted guntur asus service center on 26th july to fix the problem with my new laptop, they said this new laptop has the problem with booting and need to replace the part (Small board). It's been almost a month now and still guntur service center people are waiting for the part from asus.

When i contacted asus toll free number they are suggesting to work with service center people but if i contact the service center where i have submitted laptop they are saying we are not getting proper response and part from asus what can we do.

I need to follow up with them on daily basis, customers are struggling a lot because of these responses and my laptop is still with service center.

I am expecting my laptop issue to be fixed asap