Dear sir/madam,
It's been a 4months my asus 6z is not working!
It suddenly stopped working.
There were no physical damage no liquid damage.
There may be power on issue, not sure about it!
From past 3 months i tried to solve this case, but they or your team (Asus india) is unable to provide me any solution.
The shocking part from your end is that i had told to visit service center which is in thane (Approx 40k. M from my place) and they clearly told me that if you don't visit than we can't provide you any solution.
I personally went there but they refused to accept my phone! Like seriously? I am dumb or what?
After a long debate of 3hrs with asus india they had accepted my phone.
Very next day on 31st july they told me that they will give me solution by 4th of august but today i got the msg that we required more 15days to solve your case.
I don't understand whether it is service or harassment?
I have paid enough amount to enjoy the premium features of asus 6z.
My warranty got wasted as well as my phone value depreciates and still i am not able to use my phone.
Please provide my solution on urgent basis as i have kept patience for more than 3months still i didn't get any solution.
What about my 5months wasted warranty?
What reward i get as a premium user?
Why can i not get any service or a replacement of my phone?
Please, i have kept patience since long! Still i didn't get any solution till now.
I had paid money to use my phone and not for just to keep it as show piece.
Kindly check my case and revert me on urgent basis.
Thank you,
Anuj vora
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