| Address: Kozhikode, Kerala, 673611 |
Hai,
I bought a laptop of Asus ( A555LF - XX262T With serial No: FAN0CV[protected] on 5 Jan 2016 from Nirvana Computers Calicut.
In the 2 month itself it showed a complaint with its keyboard.I consulted with the company customer care and solved it up.But the problem repeated and again I contacted the service center(AXEL SERVICES, CALICUT). They said that the problem was with its keyboard and as they advised I changed it.But even then it was not working.On their further detailed check up it was found that there exists some sort of damage with its motherboard.I was forced to change it too.
Its display was undergoing some issue and on 5 September 2016 I had to talk with the service center again.They opined to change the display.Now white patches are again appearing on the display.I am really fed up with the issues of this product.It was bought for Rs.40, 000.Almost all the main parts are replaced within the guaranteed period itself..I swear that it is such a worst thing which nobody can ensure the working of its other parts.I can't even believe that a company like yours can cheat a customer.I think its better for me to bring it before the consumer court.
Please do needful Hope for a quick reply.
Regards,
NIJIL R
[protected]
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i was registered in the month of Oct so warranty is not valid . i've asked to share the same in written but service center and Asus call center not ready to share the same even not ready to share the escalation matrix my case num is