[Resolved]  Asus India — Asus not providing warranty and Unfair practice by their service centre

Address: Kota, Rajasthan

Dear Sir, I Purchased a ASUS LCD Monitor on 15/11/2011. Model No. PA238Q. The display stopped working on 24/08/2014. The complaint was lodged on ASUS toll free number whose complaint no. is A[protected] dt. 26/08/2014. After 2-3 days a call came from ASUS India telling me to take the monitor to F1 Info Solutions and Service, 1/3A Yudhister Marg, Opposite Yojna Bhawan, Jaipur for repair there is no service center in Kota. On 03/09/2014 I took the monitor to the said address in Jaipur and handed over the LCD Monitor along with the original box packing to Mr. Rajesh at the service center. He checked the unit for roughly 45 minutes and told me that the switch and master card of the monitor is not working and they need to be changed. He told me to contact him after one week time. He than gave me the service call report stating my personal details and the details of the monitor (mode, serial no., problem type etc). RMA No. is ING649008 dt 03/09/2014 Afterwards I left the service center for Jaipur Railway Station for going back to Kota via train. After nearly 1 hour call from Mr. Rajesh stating that the LCD screen is broken. I was shocked. How that could happen. Also in the service call report no damages/crack/scratches/tampered have been mentioned (Copy attached). How that could be accepted. At that I was in the train way back to Kota. Sir, now when I talk to him sometimes he will not respond, sometimes he talk rudely to me and keep on telling me that I have to pay for the broken LCD also. This is just not fair. This is unfair business deal and not sticking to commitments and harassing the customer just to extract money from them. I handed over a undamaged LCD monitor to Mr. Rajesh as clear from Service Call Report of the Service Center. I have written several times to ASUS techsupport and [protected]@asus.com also since 05/09/2014. But since then only the issue is forwarded from one person to another and nothing has happened till now. I would like to know if you and the serivce centers are interested in providing fair services to their customers or not. So far, it does not seems to be. Service centers seems to be just money extortion centers. It has already been 18 days since I gave the monitor and I am suffering a lot. I would like to know the actual status of my monitor and whether ASUS India is interested in providing warranty services (which they appears least interested) at the earliest. Any way this is the last ASUS product I would have purchased. I have purchased ASUS mother boards, gaming card and Sound card in past along with this monitor. But looking at the services provided by you in this case, in future a BIG NO TO ASUS PRODUCTS. Waiting for you reply Regards Dharamvir Deswal