[Resolved] Asus India — Asus Notebook

smritichugh

from Mumbai, Maharashtra

Aug 4, 2016

Address: Mumbai City, Maharashtra, 400064

My Asus Notebook (Model: ASSLA) had keyboard issues.
The first two complaints which promised resolution within 2 days, placed on 16th june and 19th june (complaint no A[protected]) respectively, were ignored.
After the third complaint, placed on 21st june (A[protected]), the company sent an engineer within 2 days, that is, 23rd june.
The engineer told the keyboard needs to be replaced and he will do so within next 2 working days.
So from 23rd june, its 3rd august, and no service has been provided yet. I am calling them almost everyday but the problem remains unresolved.
Kindly bring this ridiculous service to your notice and do something about it.
Resolve my problem, ASAP, replace this one and provide me a new laptop.

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Aug 8, 2021

Complaint marked as Resolved

Asus India customer support has been notified about the posted complaint.

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Comments

Western Digital Customer Care

Aug 5, 2016

Hi smritichugh,

I'd suggest you some basic troubleshooting steps that may help you to solve the issue.

1. Open the Control Panel.
2. Select Device Manager .
3. In the Device Manager, expand Hardware Devices.
4. Right click on your controller and select Properties.
5. In the new Tab, click on the "Driver" tab and select "Update Driver". Then select "Search automatically".
6. Restart your PC and try to access the device again.

You may also try to install "Keyboard filter driver". You can download the drivers from the manufacturer’s website. Then you can install and reboot.

Good luck!