Asus India — Asus TUF a15 repair issue not resolved for 1 and half month

I have a TUF a15 that has a screen issue. It is almost 2 years old now. I purchased an extended warranty till October 2022. I have been in touch with the Asus team for over a month trying to get the issue resolved. They have passed my complaints to different departments and asked me to write to them. After that, they asked me to wait for the last 2 weeks as the issue is being resolved. Their toll-free number does not have anyone to answer at any time.

I have to get work done and it's heavily dependent on my laptop. The Asus team is very slow and unresponsive.