Dear Sir/ Ma'am, I bought Asus Laptop from Filpkart As on[protected]. I noticed screen bleeding issue within few months and immediately I made complaint to them As on 5th of Nov 2020 (1st Complaint), then they replied me to update drivers & apps, even after if the issue not cleared then make factory reset to my laptop. Then I gone through all the instruction given by them in mail, then also my laptop issue was not cleared, then again I made complaint to them. Then also they tried to tell me the same old story to me "to update drivers and apps", I told them I done it several times. Even after listening my query they were not ready to provide service and send technician also to check my laptop. After all contacting them several times, in the month of May 2021, I received a call from ASUS customer care and they agreed to send technician and they checked available nearest service center, but due to lockdown onsite or offsite service were not availed, then they told they'll provide service after end of lockdown . They weren't send any technician after lockdown, I tried to call them, same number which received call from before but it was not connected. I rose the complaint in this month, now they are ready to send technician but it is on chargeable basis. If now they are ready to provide service of my laptop after warranty period expired, why they were not ready to provide service to my laptop before the warranty period?. I'm requesting you sir/ma'am. It is my hard earned money and it is one of my dream to purchase my own laptop with own earned money. All I want free service from them and justice for this. I enclosed 3 attachments. 1. All acknowledgements contacted through mails, 2 Purchase invoice. 3 Out of warranty service mail. Thanking you, Naveen.
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I am also in similar situation with CPU speed not reaching the speed as shown in specifications of laptop, not even for a second, but the engineers ignores that and say that everything is fine with my laptop and slow speed is normal. On complaining they shout that asus technicians are never wrong. My case is being dragged since 2 months too.
Like what kind of scam is going on Asus.
You can also try complaining here https://www.consumerhelpline.gov.in/user/register-complaint.php
Though, I doubt it will make more difference. But worth a try. Can go for other methods like spreading your story to more places or lodge a legal complain too.