Asus India — asus vivobook s15

Address: Mumbai City, Maharashtra

Website: www.asus.com/in

I bought a new vivobook. Sr. J1N0CX[protected] on 29/5/18 from the authorized dealer. The keyboard, screen hinge and touchpad were defective. I returned it to the asus service center on 3/6/18. On 6/6/18 they gave me the DoA letter and asked me to deposit the old sealed laptop with the letter to the dealer for a replacement. I did so the same day.

Till now I havent got my replacement as the dealer says Asus are not giving him a replacement as prices have increased. 4 calls to customer have only resulted in me being asked to wait.

Terrible customer care.