| Address: Mumbai City, Maharashtra, 400004 | | Website: asus.com |
Purchased ASUS ZenFone 2 Laser (ZE550KL) from flipkart.com on 20th December 2015. On the night of 13th March 2016, the phone was kept for charging(phone was fine) and the next day morning after detaching the phone from charger I saw a crack in the internal display. The phone was handled very delicately by me and there is not even a single scratch on it. It wasn't fallen even once nor any accidental damage was ever done to the phone. After discussion with the flipkart.com we contacted the service center of Asus at Lamington Road, Mumbai, India. They said that the internal damage is considered customer's fault and they will charge me for that around Rs 4000 something. Well I said test my phone to decide but they refused and asked us to contact [protected]@asus.com. Well I contacted Asus through asus.com website as well as I sent an email to [protected]@asus.com. Their replies comes after more than 7 days. They replied by highlighting my statement
"when I took the phone in my hands there was a crack in the internal display. The previous night phone was fine"
in such a twisted way as if the damage was done by me. I asked them to test my phone to decide whether the damage is done by me or it's because of manufacture defect. There is no reply since, and I am 100% sure that it's manufacturing defect because the phone was handled very carefully by me.
Asus was one of my favourite brand before this issue. I hope that this will be my last purchase from Asus.
Thanks.
The following is the address of service center where I tried to claim warranty.
Name: Compuage Infocom Ltd
Unit Number: 408/409,
Simlim Square Buildg,
4th flr,
Dr. D.B. Marg,
Grant Road(West)
Mumbai: 400007
India
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