Asus India — asus zenfone lite l1/ media sound totally unfair

When a technician from your side came in person and checked the mobile, he didn't register a complaint.. He just said that the model quality itself was poor and left... But later when we checked with asus certified service centre, they acknowledged that the handset was faulty and i have also attached their statement for your perusal... I request a complete refund or a way to order some other phone as replacement even if it's costing more...