Asus India — asus zenfone max-flip logo screen lock

Sarath777

from Jayamkondacholapuram, Tamil Nadu

Sep 16, 2017

Address: 600084

Dear Team,

I purchased Asus Zenfone Max on 11.07.2016.One week back(10.09.2017) my phone was locked with flip cover home screen & not able to do anything on my phone as i`m not able to unlock the screen & use the mobile.

I reached Asus authorised service center on 15.09.2017(Chennai).They diagonised & gave the details below.

Software update & OS was done.Still not able to unlock the flip cover logo screen.They informed the issue might be in Motherboard & it has to be replaced.The cost is around 6000 Rupees.

My concern is-I bought the mobile just 13 months ago with a cost of 9000 Rupees.Now i`m really disappointed to spent 6000 for a strange issue.

kindly consider my issue & give an amicable solution.Please don`t put me in a situation where i feel why i bought this mobile.Writing this mail in a dis-appointed note

Regards,
Sarath R
[protected]@gmail.com

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Asus India customer support has been notified about the posted complaint.

Sep 16, 2017

Updated by Sarath777 Also in continuation to the below mail attaching the proof of Qutotaion shared by Asus Authorised service center.
Kindly look into the message & picture