| Address: Pune, Maharashtra, 411033 |
I have bought 'asus zenfone max pro m1' in 31st may, 2018.
Since i was using it, 4 time touch screen was not working whenever there is new software update from asus. The bypass i found was 'download and update' and reboot cell. It was 4 times during its warranty and solved by myself.
Now, after 15 days of warranty end date, same issue occurred again. I though to do bypass. But this time there was no new system update available. So i just rebooted, done factory restore, nothing worked.
I went to 'asus service center', at first the representative told me that there might be software issue, he need to look. He asked me invoice. He got to know that my cell is now out of warranty. Now without having inspection he told me that there is hardware issue, might cost you 4800rs. I was shocked. Still i submitted my cell for inspection.
After 2 days. I got call and guy said, there is mainboard issue and will cost 10k. This was biggest shock for me for handset costing 13k. I have to dump my cell for just touch is not working.
So, there i think there is 'big fraud' from both 'asus india' and 'service center in pune, pimpri'.
I am doubtful for intentionally introduced software issue causing 'touch not working' and now they ask 10k for repair just after 1 year and 15 days of cell use.
Serious awareness and action need to taken again such fraud company. Was this information helpful? | 
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