| Address: Hyderabad, Andhra Pradesh |
I purchased asus zenfone selfie 16gb internal and 3 gb ram mobile on dec 2016, but since past 2 month i am facing volte/wifi/data not enabling and i submitted mobile to service center in bagampet, hyderabad and registered complaint with rma number=inf1h70152, they kept my mobile for 7days and said that motherborard issue and said that they replaced motherboard, on the sport i checked but i found while i am calling to any network form relience jio volte, network, data automatically getting desabled and call becomes connected, i told the same thing on the same day but they said that its problem from jio end, so i left for that day, but i come to know that the problem is not form jio side because i tried the same sim on another mobile thats working fine, again i consult the asus service center bagampet, hyderabad branch again the received the complaint with rma number=inf1h70371 by saying, it is a motherboard problem and need to replace motherboard, but its already being 2 weeks they are always saying that we didnt receive part yet. I dont know how many days it will take to receive part, i said i will post on social media and i will go for consumer case, then the service center people said to go ahead with very rouse behavior, said do what ever you can. Since 1 month i am without cell phone, such a careless people in asus service center, the worst service i ever seen. With in a warranty period i visited service center this much of time, though this is under warranty period we dont need to pay money, once warranty period will expire for every time we need to pay around 7000/- rs for motherboard replacement, i feel waste of purchasing asus phone worst service i ever seen, i want permanent solution, better should replace with a new asus zenfone selfie handset. Was this information helpful? | 
