| Address: Gautam Buddh Nagar, Uttar Pradesh, 201308 |
Dear asus team
I (Pradeep sharma, mob-[protected], address - d-1127, 5th avenue, gaur city sec-4 greater noida west-201308) bought the asus zenfone selfie (In december 2017) which is under warranty at current as well. I have been facing the battery drainage, hanging issue, and heating problem since starting though complains made via customer care so many times.
I made another complain just before 20 days via customer care on phone, they made some troubleshooting & accepted the battery issue/hanging issue/heating issue and finally suggested to visit to service center.
I visited the service center 15 days before (F1 solution, wave mall, noida, uttar pradesh) & handed over the mobile with complains as battery drainage issue & handing issue. After 5-6 days, they (Service center) handed over the mobile after changing the battery, motherboard by new one (Both).
At home, when i checked the mobile and found that problem remain same so now i get fed up.
Yesterday, i again approached to asus customer care via telephone & explained the issue. I was also requested to either replace this mobile with new one or refund my money so customer care executive suggested me to again revisit to same service center so again today only, i visited to service center and service centre staff agreed about the fault in my mobile (For the same, i called to customer care executive & get connected the service center executive to customer care executive via my call to customer care) and told that we (Service center) would give the feedback to asus by online (Report is attached for your reference).
So on conclusive remarks, i want to say that in last 5 months i could not use this mobile and got fed up by calling to customer care and visiting to service center so urge you either replace this mobile with new one or refund my money against this mobile purchased.
To keep good relationship with customer and mainting the brand of asus, take it in positive note and revert with positive outcome.
In waiting of your prompt reply
Pradeep sharma
[protected]
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