Asus India — Asuspromo Offer not delivered

My Ticket Number is EMP-032358 . My documents have been approved long back in March 2020. Still, I haven't received the offer prize. I got a call 30 days back from the ASUS team to verify my address and to change my dispatching address as I have to shift to another location due to COVID.
I was told that I will receive my offer within 10 days. But I haven't received it yet. It has been more than 50 days. When contacted to Asuspromo team thorugh call, they either cut the call after listening to my complaint or put my call on hold for more than 15-20 mins and then cut the call.