Jun 01, 2017
Updated by ca.nrhm.karimganj Sir,
With reference to the subject cited above, I have the honour to inform you that, since[protected], I am communicating to you & also to ASUS regarding a product " Asus Zenfone 2 Laser ZE550KL, Order ID: OD[protected]" which I have purchased from Flipkart which has been delivered to me on 1st June-2016.
I am facing problem with my ZenFone which has been mailed to you several times in detail and in your last reply you mentioned that my ZenFone covered under warranty period upto 1st June-2017 and for that I have to be in touch with ASUS Authorised Service Center and accordingly I have visited "Infosolutions & Services Pvt. Ltd, Silchar, Assam".
Accordingly, I have sent my ZenFone through one of my colleague to the Service Center on[protected] But Sir, they are denying to avail me Warranty, as they are replying I have ordered on[protected] and Warranty period will remain upto[protected].
Finaly I have asked them what I have to do then they replied I have to submit my ZenFone to the Service Center in reply I asked them may I know what happened to my ZenFone that its not working now & then they replied for diagnosis it will take time better submit the ZenFone to Service Center and they will let me know latter on & for that I have to pay Rs. 250/- as Service Tax & Rs. 500/- as Service charge. Without getting any ray of hope to avail the warranty period I kept my ZenFone with the Service Center. On the next day evening they informed me over telephone that motherboard of my ZenFone gets damaged and for replacing I have to pay Rs. 6000/- approx. I was shocked by listening this then I replied, please don't work on it, I will come to collect it from service center soon. Today on[protected] again they informed me over phone that when I will to collect my ZenFone and also told me if I don't collect my phone within 20 days then I have to pay Rs. 300/- per day.
Moreover I have submitted a complaint on[protected] to ConsumerComplaints.in "Asus India Customer Care Service".
Now looking forward for your kind attention in the above mentioned matter so that I can get back my right so that I can use my ZenFone smoothly which I have purchased from Flipkart.
This is for favour of your kind information and needful action at an earliest.
Thanking you in anticipation.
FEW DOCUMENTS ARE ATTACHED HERE WITH FOR YOUR READY REFERENCE.
YF: Abhijit Adhikari,
S/N: G1AZCY017634
PRODUCT: ASUS ZenFone 2 Laser (ZE550KL)
Jun 13, 2017
Updated by ca.nrhm.karimganj Today I have received a phone call from ASUS India Pvt. Ltd. vide Land Line no. [protected] from Guwahati, Assam and we have discussed about my problem with Zenfone. & They assured me to look after the matter & to solve my problem.
Moreover, this is also to inform you that On[protected] I have talked over telephone vide no. [protected] with one of ASUS Technical Person regarding the matter in detail and after that he talked with the dealing person of ASUS Service Center, Silchar and then we have discuss the matter with eachother through conference over mobile & I only asked them that service Center are blaming me that Mobile gets water damage without giving any proff and then in front of ASUS Technical person, the service center declares that they will send me the proffs of water damage soon to my registered email id but till date they are failed to submit the proffs that my mobile gets water damaged. Neither ASUS nor the Service Center of ASUS providing me the proffs of water damaged of my ZENFONE and this is true that my ZenFone never gets water damaged thats why all are failed to show me the proffs. It has almost 8 days passed & till date my ZenFone is laying with Service Center and they are failed to provide me the proffs. Now if they are tries to provide me the proffs after passing 8 odd days then it will be clear that thing has been done "WATER DAMAGE" by the Service Center itself.
This is also to inform you that continuously I have communicated to Asus, Flipkart & Consumer Forum till 2nd June-2017 but till date I have not get my right back. I don't care about all because I have all the proofs, all the replies from different sources and if necessary I will go wherever I can get back my right with all these proofs.
Moreover, I am earnestly requesting you all that please if possible help me because we have belive & faith on ASUS product thats why we are using ASUS since long from PC, laptop to mobile devices. Nothing more to request.
Looking forward for your your kind cooperation.
plz solution for these