Asus India — Cms case - a[protected] asus zenfone 2 hang issue

Address: 411004

Please help into the case.

Rma no - inxk720268
Serial no - f4azfg05v442

Case:-


Dear all, i am vishal maindarkar and having asus zenfone 2 with sr. # f4azfg05v442 purchased on 27th oct 2016 which in under warranty period. Since last 3 month i am facing numerous issues with my cell phone & communicated to asus cs team as well as authorized service center. Regards issues i had submitted my cell phone 3 times to nearest service center and they have rectified issue but after rectification every another 2 - 3 days my device malfunctions and behave with origin issue. Following are the dates on which i had submitted my cell phone to service center. 29th nov 2016, 10 dec 2016 and 27 jan 2017. Now its extend to my patience and i cannot bear to be operate such faulty device, i am really not able to understand if you are paying to service center to serve us better and solve customer problems then how come for same device same issue could persist. Even i had filled a countable complaints on asus hotline with following complaint number but result is dis-satisfied. A[protected], a[protected], a[protected]. Now today i am going tobe submit my device to service center and will not take it back still i will get another new non - faulty device.

Dear chetan,

As said in my last mail, if you dont have inventory that's your internal issue why should i suffer and takes the refund.
At that time for my model the cost was different and now its may be different and who will bear the difference if any.
That's why i had approached couple of options
1) replace with higher spec model
2) double the refund
3) interest from date of order to still date along with my exchanged device.

And if inventory was the issue then why my case has been prolong till now?

Comments on your comment: as you were not ready repair unit

I had already kept my device 3 times to your service center and your service folks replaced several peripherals and still the issue is persisting, is that my fault? Then how could you say, i was not ready for repair.
One or two times are considerable for repair, but if the same issue ocurring multiple time will you be do the same? If you will be face the same issue.