| Address: 402,Supreme Chambers,17/18,Shah Industrial Estate, Veera Desai Road, Andheri (West) Mumbai Mumbai City MH IN 400053 |
Dear Asus,
I am writing to express my profound displeasure regarding an issue I am facing with my Asus TUF Gaming A15 laptop.
The device, which is only a week old, suddenly experienced an abrupt shutdown of its display while in use. In the effort to resolve this issue, I immediately took the laptop to the nearest service center in my city, Aurangabad, Maharashtra.
At the service center, the technicians diagnosed the problem as a physical damage caused internally to the LED display. They suggested that I would have to bear the total cost of the repair, attributing the malfunction to my handling of the device.
I would like to highlight that this laptop is barely a week old, and I have taken the utmost care in its usage. I am certain that the damage to the display was not caused by any mishandling or irresponsibility on my part. The abrupt malfunctioning of the display seems to be a manufacturing defect rather than a result of misuse.
Considering these circumstances, I firmly believe that the company should cover all costs related to the replacement of the broken display. To ensure fair play, I welcome any thorough investigation into the condition of the laptop to rule out any potential mishandling on my part.
I am deeply disappointed that I am expected to pay for a mistake that is not my own. I am not willing to bear the cost of a defective product that malfunctioned within a week's use. I expect the company to take responsibility for the quality of its products and to provide a fair resolution to this issue.
I am looking forward to an immediate response and a swift resolution to my problem. If this issue is not addressed adequately, I will be forced to consider further actions.
Thank you for your attention to this matter.
Yours Unhappy Consumer,
Hardik
Serial number NANRCX04T54444E
People Involved in the mail thread from the Asus Side -
POC - Akash Khairnar
Anita Dsouza(ACIN)",
Stalin Dcruz(ACIN)",
Krishnakant Yadav(ACIN)"
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