| Address: Chandigarh, Chandigarh |
To,
Consumer Complaint Team,
Subject:Complaint of asus eee pc notebok and warrenty issuse not been solved
Dear Team,
my name : aditya sharma
address : house no. 138 sector 44-A chandigrah pin code : 160047 .I purchased asus eee pc notebook recently in[protected] in dehradoon. for approx 10-11 month is works fine and i haven't find any issue or problems in it . but recently in november its sound gone. i think it's a issue of mother board or soundcard . as one year warrenty time period my notebook comes under warrenty period till[protected]. so i registered notebook to nearest asus service center and they send scaned documment which include my bill copy for warrenty confermation . after 2-3 days a call back from asus service center 22D chandigrah and they said that asus north zone rejected your warrety . i had then coversations to customer support of north asus india on toll free number[protected]hariyana office) and i register a complaint about warrenty issue on[protected]and they said issue w'll be resolved within 48 hours but there was none such a action from there side .after again coversation to[protected] toll free number
on date 20 november 24 november 28 november they lies to me and said there is some technical isse and others problems and after 3-4 days i had a coversation to technical support of asus north throught toll free number they said that your warrenty is aproved by asus and soon u will get a feedback call from assus regarding location of your warrenty approval and others thing but now its[protected] there is no such a call from ausus . recently i gave them warrning regarding consumer court but it was a waist of time . so please give register my comaplaint against asus india and give me guidence regarding this . some of inforamation about my case
notebook info:
service request no. :a[protected]
model-ASUS:Eee PC 1015 PX
S/N - C30AAS311259
on the name - MAM RAJ SHARMA
purchase date[protected]
PROBLEM : PROBLEM REGARDING WARRENTY ISSUE as told by one of asus service center in chandigarh KUDOS INFO SERVICE ASUS SERICE CENTER S.C.O 2443-44 2ND FLOOR CABIN NO. 32 -33 SECTOR 22-C CHANDIGARH-160022 PH.NO[protected] .They told me that there is an warrenty issue told by ASUS .but i didn't get it according to bill my note warrenty was ended on DATE : 12/11/2013 (12 NOV 2013) as i owned note on DATE : 12/11/2012
SO INCLUDING ONE YEAR WARRENTY IT HAS TO BE ENDED ON 12/11/2013.
AND THEY ARE SAYING THAT THERE IS PROBLEM IN SOUND CARD AND ALSO ISSUE WITH WARRENTY .. SO SIR PLEASE CLEAR OUT ALL THIS I SHALL BE WARRY TAHNKFULL TO YOU
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