Asus India — Defect in manufacturing configuration of the product

Address: Varanasi, Uttar Pradesh, 221106

Website: www.asus.com/in/support/service-center/india

Dear sir

I had bought a asus zenfone max asus_z010d on 20/07/2016 and found that its receiver voice is very low and i am unable to hear during travel or on the way so i decided to visit asus service center in varanasi i. E
Name : compuage infocom ltd.
Address : basement/ground floor, c-27/273, dass nagar colony, maldhaiya, varanasi-221001 (Uttar pradesh) on 25/july/2016 after checking my mobile they told me that its manufacturing defect and can't be corrected then i came back and call asus toll free service center no [protected] and the service agent again told me the same that its not my mobile problem but its a problem of that model and told me to mail on [protected]@asus.com there are about 22 mails i told them to either repair the product or upgrade it to any model or refund the money but after a lot of mail discussion they told me that its not come under their company policy and sorry for the defected mobile.

Sir its my kindly request to company either refund my money or upgrade it to any other model having proper receiver voice.


Last 2 mails are as follows:

Madan c (Acin) fri, aug 12, 2016 at 4:02 am
To: piyush singh
Cc: "deb acharya (Acin)", "rc india (Acin)", "'mercy fargoz-vasai' (Mercy. [protected]@compuageindia.com)", laxman verma, "'matilda pereira - vasai' (Matilda. [protected]@compuageindia.com)"
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Dear sir,

I have talk to engineer he telling that he didn’t say for manufacturing defect. May be communication gap happen. I really sorry for this. I am sorry to say that we don’t have any such policy to provide you upgrade model as replacement since there is no defect in unit.


Thanks and regards,

Madan chand

Service specialist

Up, ukt, hp, punjab, j&k

Asus technology

Toll free :[protected]

Reply from me:

Piyush singh fri, aug 12, 2016 at 4:31 am
To: "madan c (Acin)"
Cc: "deb acharya (Acin)", rc india, laxman verma, "'mercy fargoz-vasai' (Mercy. [protected]@compuageindia.com)", "'matilda pereira - vasai' (Matilda. [protected]@compuageindia.com)"
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Dear sir

This is to inform you that there is no communication gap between me and technical service provider of asus they clearly told me that its manufacturing defect but you told the word is not manufacturing defect it is manufacturing configuration i say its ok whatever it is the main problem is low receiver voice of asus zenfone max not the technical terms.

I can understand that may be asus don't have any such policy to provide upgrade model as replacement but you just tell me what can i do with this low receiver voice model unit its very uncomfortable for me what was my fault that i bought asus zenfone max.

Sir i can understand you are bound in the policy of asus but understand my problem too i am very uncomfortable with this unit.

As i don't get any solution from your side (Asus service support) i am going to file a case in consumer court tomorrow.

Thanks and regards,

Piyush kumar singh