Asus India — defect product

Hey team we have purchased laptop my model number is fx553ve. We have purchased in the month of july 18 and we are facing lots of issue. We have visited service centre more than 15 times but still they are not to redress our probelm. The thing is like your enginers are not even aware about particular software. Worst service and bad experience ever!!! This much is not exepcted from asus. Now either we want replacement or i want my whole amount as refund otherwise will give this case to consumer court. Did you get that?