Asus India — Defective Laptop

This is to grab your attention on a struggle I've been undergoing with my recent purchase of Asus Laptop. To start with, please find below the required details:

Device Name: Asus VivoBook 15 (2021)
Serial No.: MBN0CX23P91346B
Case No.: A[protected]-0003
Pass Case ID: P[protected]

The said laptop was purchased on 19th of Jan 2022 (via Amazon), and delivered to me on 22nd of January 2022. 8 days later, the device stopped working. It has random screen freezes, the boot up time varies between 5-10 mins (approx.), and apps were crashing now and then. I was hence compelled to make a call to your service center on 31st of January 2022 to raise a complaint and I was told a technician will visit me in 2 days time.

The technician visit did not help as he confirmed that system's behavior by default is slow because the configuration offered (1TB HDD with 8 GB RAM) by Asus isn't a valid one and only a SDD upgrade may help sort the issue. I was not willing to spend thousands of bucks on something that I had just purchased 10 days back after shelling out a lot of money and hence called the service center back, asking for a return/exchange. I was told that as per the policy, the return window was closed 2 days back and nothing can be done now. A free SSD upgrade in return is also not possible and I need to live with this crap defective system now.

My this email is intended to highlight how your policies have been prepared to trouble customers. To start of, selling a laptop with defective configuration on marketplace itself is a crime. To add on, 7th day complaint would have made me eligible for a refund, but 8th day complaint means live with this defective piece forever? If SSD upgrade is the only way to make this device work, why would you sell the existing configuration in first place? If you have to anyways, why not write a disclaimer informing customers of the *catch*? Also, what does your warranty cover then when you yourself are not able to make your own laptop work?

Anyways, I have been working with IT sector from past 12 years, writing python codes on a 4GB RAM device, and it works like a Charm - an HP machine. I regret my decision to go with Asus this time and would want you guys to provide me with a solution to save my hard earned money that I had spent on this laptop.

Just to add, if there's nothing that you guys can do about it, I would like to save some time (which I had constantly wasted by calling you almost everyday since 31st of Jan) and request you to write this down in an email saying you won't be able to help me with the device even though it's under warranty, so that I can forward the same to my company's HR and ask them to reconsider their tie-up with Asus. Also, I would want to share the same with Amazon so that you are not able to sell your products on the marketplace anymore, OR atleast write a disclaimer or review about your product so that the customers are aware of it whereabouts before getting cheated.

Kindly get back to me in case you need any further clarifications, though going through the communications drafted in the pass case ID and Case No. will help explain it all.