| Address: 122001 | | Website: www.asus.com |
Sir,
I got ASUS Zenfone 2 in January end, thinking its a great phone and features are amazing. But when I started using it, the reality kept ushering over me. In not less than 2 months, I had to take it to the customer care. That was a minor problem then but was the beginning of the bigger ones. Whenever I update the system status software, it starts to show trouble. It starts misbehaving. It hangs, the light fluctuates, touch stops working and it doesn't happen spontaneously. It occurs on your regular normal usage. I have checked with all other possible problems, if any.
Besides, on a regular note, I'm forced to do the hard factory reset because it hangs. There's hardly been a month when I don't have to get factory reset atleast twice in the month. Now, it has beautifully started showing another problem. It starts operating as if someone is touching the screen. It opens applications, edits settings, takes pictures, deletes files, and there's still lot more to complain about. And it does this all when no one is using the phone and the phone is in idle state.
Conclusively, it is a defective device and it's ruining my life. I'm a general physician but its giving a headache to me only. I really never expected anything like this from the huge brand ASUS. I mean, a defective piece and I followed up with customer care for similar issues 2 months back also. They assured me that it won't happen again but as I see, this problem Box is not resolving, rather are increasing. The sim slot 1 repeatedly dysfunctions. For all these issues, I have again submitted my phone at service centre ASUS in Gurgaon.
Serial No. F6AZFG150474
RMA No. INR26A0104
I really believe ASUS is a genuine company and knows how to keep the faith of its customers in itself. I'm WAITING FOR YOUR QUICK RESPONSE. Honestly, I never ever expected anything like this from such a big global company ASUS.
Regards,
Dr. Satender Saraswat
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