Asus India — Even under warranty, The company is providing support for screen that went off.

Hi Team,

There is not a day that passes without me regretting my decision to buy ASUS gaming laptop.

I wish I could go back in time and opt for a MacBook.

I had issue with my display, where the screen suddenly turned black.

I have a dedicated setup, where my laptop never moves an inch.
There is not a chance that the laptop faced any external damage, as its stationary as a rock.

While editing my travel videos suddenly the laptop screen went off.

1. Now my concern is what is the point of purchasing 2.5 lakh worth of State of an art machine, and not getting the display repaired even after having the Warranty.

2. The service technician visited, Inspected the laptop externally, and did not find any external damage, then he dis-assembled the laptop screen, and found some internal mark on the screen which even he was not sure that it could be an external damage.
They took a call, and to minimize the risk they called the case as a screen damaged, which is not to be covered under warranty.

Now please tell me, why should I be the one to suffer, When I did put my trust on ASUS product, and preferred it over MacBook pro or even MSI. I request you to please sort it out.

SN N3NRKD[protected]
RMA INPYR20012