Asus India — Extremely poor customer service

Address: Bangalore, Karnataka, 560037

Website: www.asus.com/in

MODEL NO - ASUS ZenFone 2 (ZE551ML) I had given my phone for repair as within two months of purchase the soft keys stopped working. The service center where i had given the phone is F1 InfoServices, Cunnigham Road, Bangalore.. I had deposited the phone on 17th of October 2015. It has been ONE MONTH today and it is still not repaired.(18th November) As per the website the repair is to be done by the 28th of October. They take forever to place an order/get the part. Although, these are plain excuses. The attitude is extremely nonchalant, with every other week the same excuse Or the phone will be replaced but absolutely no action about it.The service center employees are extremely clueless and I hear different excuses every time we have a chat. Honestly, I am really shocked with this kind of pathetic behavior. As a customer who has used various brands of Smart phones, I can say that this is the worst experience I have had. Firstly, the soft keys malfunction within two months. Secondly, the extremely callous and slow behavior. The last time had called, I was told I have to wait a week more. I would like to say that as a customer, I am highly dissatisfied with the product and the service. I am pointing out that i know colleagues of mine who have had similar issues in other brands and which were swiftly sorted in a two weeks time. This is testing my patience and causing a great deal of inconvenience to me. This kind of pathetic service and irresponsible behaviour of not resolving the complaint even after repeated calls and making your customer wait endlessly is not acceptable at all and has caused tremendous inconvenience and mental stress to me. I strictly advise anybody to NEVER buy ASUS phones. They are pathetic and even more so their management. I want a refund. I want people to be aware about how slow this brand is and the fact that they have absolutely no concerns about their customers.