Asus India — Faulty ASUS Transformer Book

Address: Mumbai City, Maharashtra, 400101

Website: www.asus.com/in

COMPLAINT BY ROSHMILA ADHIKARY

ASUS TRANSFORMER BOOK
MODEL No. : T 100 TA – DK 002H.
Product Serial ID No. : EC NOCX 10067749 A.
Order No.: OD[protected] Dtd. 20. 12. 2015.
Item ordered and booked through: FLIPKART.
Invoice No. : F04HSMH16 – 3784 Dt. 21. 12. 2015 for Rs. 26, 275/-
Warranty Expiry Date : 23. 9. 2017
As per RMA No. : INR 6610216 Dt. 07.01.16.

1. Item Booked and paid through online…… :- On 20. 12. 2015.
2. Item received in my flat from
M/s. Software Alliance India Pvt. Ltd., :- On 23 12. 2015.
B 16, Sai Prasad Bldg., Telli Gulli Cross Rd.
Nr. Heritage Plaza, Andheri (East),
Mumbai – 400 069.

Thereafter noticed that :-

3. Mother Board is not in order and item is
not taking charge and complain lodge through
Toll Free No.[protected] ……………….. :- on 06. 01. 2016.
4. Mr. Machindra, Technician visited & inspected
The item …………………………………………. :- 07. 01. 16.
5. Without rectifying Mother Board,
Battery replaced by the technician ………… :- 12. 01.16.
(Ref.:- RMA No. : INR 6610216 Dt. 12.01.16.)

GONE TO MY NATIVE PLACE KOLKATA ON :- 16. 01.2016.

Contacted authorized service center called
M/s. Compuage Infocom Ltd.,
19, R.N. Mukherjee Rd., Kolkata – 700 001. : - 19. 01. 2016.
Cont … 2/-
--- 2 ---
6. They detected failure symptoms on :-
i) Battery Charging issue.
ii) Key Board problem.
(Ref.:- RMA No. : IN XX 610350 Dt. 19.01.16.)

7. Item returned to me with the following remarks :-
i) Key Board replaced
ii) Note Book is working fine
………… On 28. 01. 2016.
8. Contacted again with
M/s. Compuage Infocom Ltd., Kolkata
as the item is not taking /
getting charged i.e., Charging issue…… On 04. 03. 2016
(Ref.:- RMA No. : IN XX 630080 Dt. 04.03.16.)

9. Item returned to me with the following remarks :-
Reassembled the unit and device is working
………… On 10. 03. 2016.

At present this item/ unit is not taking / getting charged

Item was bought in Dec ’15 through Flipkart (OD[protected] Dtd. 20. 12. 2015). Since Jan ’16 mother board and faulty battery was detected. Battery was replaced without rectifying mother board (Ref.:- RMA No. : INR 6610216 Dt. 12.01.16.) After this during our trip to Kolkata we contacted authorized service center called M/s. Compuage Infocom Ltd., 19, R.N. Mukherjee Rd., Kol– 700 001. Found problem with battery charging and keyboard issue. Poor service ensured that the faulty parts never worked properly beyond few weeks. This is terrible service and the laptop could never be used with such issues. I demand a full refund of Rs. 30, 000/- along with compensation for continued harassment. Within 3 months the item will complete its warranty/guarantee period. I had emailed Asus India on their website, their Facebook page and received a useless response.