[Resolved]  Asus India — giving refurbished part in replacement of faulty graphics card

Address: Thane, Maharashtra, 401105
Website: www.asus.com

Hello sir,

I had purchased asus graphics card - asus strix rog 1070 o8g and its under warranty period. It's been only one month old and never worked after i bought it. Same has been confirmed by their service center, regenersis andheri.
So they are now giving me refurbished piece (Instead of new graphics card in replacement). I am not willing to accept refurbished part as it is nothing but repaired part of someone else, as confirmed by their toll-free number itself.

Raised complaint to their head office and service center but not getting any response. Service center refused to provide me new graphics card.

Below is ticket raised #a[protected] with asus head office.

Service center contacted:
Regenersis india pvt ltd
Unit no 210/211, 2nd floor, shivai industrial estate, andheri - kurla rd, sag baug, andheri east, mumbai, maharashtra 400072

Thanks,
Sandip patel
[protected]
Was this information helpful?
No (0)
Yes (0)
Feb 16, 2020
Complaint marked as Resolved 
Done.
Asus India customer support has been notified about the posted complaint.
Mar 13, 2018
Updated by sandippatel1991
Further Details:
RMA at ASUS Service Center: INULJ30032
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Asus India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    1255
    Pending
    0
    Resolved
    144
    Asus India Phone
    +91 85 5423 8449
    Asus India Address
    18-474, Lakshmi Towers, Old Town, Anantapuram, Mumbai, Maharashtra, India
    View all Asus India contact information