Asus India — handset not functioning at all

Address: 401201

Website: Asus mobile

I had purchased Asus Zenfone Max pro (serial number - J7AAHF02Z7848TJ)on 27 August 2018 from Flipkart services. After approx 20 days, ie: 17 September I found the phone switched off early in the morning. I kept it on charging for couple of days but still it was not responding. Later I visited your Borivali Asus service center (the mail ID which I have kept in cc of this mail) and logged a service repair complaint Abt this issue. Mr Rohit, who was in charge of checking my phone, checked the phone and told that it will take 7 working days to get the issue resolved. You will get a call to pick your phone after the repairs are done.

I didn't receive any call from their end so later I called after 8-9 working days and service center guys told me that the motherboard is damaged. It will still take 21 days for the issue to get resolved.

Later after 25-30 days approx, I collected the handset. It was working fine, but again after 10 days, I started facing network issue in the handset.

It is a single sim inserted Jio number so I called Jio services from my other number to enquire about this issue. They said that please get a new SIM card for ur same number from our Jio store, and the issue will be resolved after your new sim card is activated after an hour.

I did the same, but still the network issue was not resolved. Later I inserted my other Jio simcard in that defective handset. I didn't get network.

So the Jio store executive told me that this is a handset issue.

Later I visited your same Asus service center and reported the issue.

(RMA number INFWJB0091)

They told me to submit the handset and was been told that this will be resolved within 7 working days.

I visited the service center after 8 working days coz I didn't receive any call from service center end, and Mr Rohit, the in charge tech for my phone told that the issue is still not resolved, and I had to leave again.

Again I visited the service center this Tuesday ie: 20/11/2018.

They said the issue was resolved

I checked the phone, network was available, repair call was closed.

I went at home and again the same nework issue was emerging. Next day I visited the same Asus service center and now they have kept the phone since couple of days and have not given me any turn around time also this time.

Its passed 3 months since the purchase of this handset, it is with me only for approx 1 month. Within 15 days motherboard has been replaced, and now hardware/software issues with the phone