Asus India — I'm complaining about hanging issue and touchpad issue of my laptop

Customer Name : Anita
Unit Serial No : LCN0CX17290551E
RMA ID : ING2M70244
Case id-A[protected]-00

This case was filed on 8 july 2021.My Asus laptop is not working from the date of buying it. My laptop is under warranty. I have contacted the customer care of asus India several times during the last months regarding the problem with my asus laptop. I called them again and again for onsite service of my laptop. But they are just filing complaints again and again and are not telling me what happened to my previous complaint. Neither customer care able to provide any solution kept me on hold always for a long time. I bought my laptop online from flipkart and contacted both customer care. But no response. !!
Poor service by asus.I am really frustrated please help me out with this product of Asus.

What is the use of such warranty??
Nobody follows up