| Address: Mumbai City, Maharashtra |
| Website: www.asus.com |
Hello,
Hope you are doing well after harassing and oppression treatment with your loyal customer.No offences with the reader of this mail but buying an asus zenfone 5 was the biggest mistake which i ever made . Your company provide the worst product and hell customer support in the smartfone industry. I trusted asus 2 years back when it was new in indian market of smartphone and i made my investment and bought asus zenfone 5 and from there the saga of harassment started .
Harassment saga 1:
I bought asus zenfone 5 from flipkart for rs 10000/- on order date -[protected] and invoice date-[protected]. The phone worked good for 2-4 months after that problem of call drop started .
It was very annoying problem as my important call use to drop in just 2 mins . I contacted asus they said it is the issue of telecom operator so i ran after them but they said no there is issue with phone . But ohh.. Poor asus does not have any service center in panipat. Cmon even cheap chines phone company have there center tire 2 city like panipat but fine i delt with this menace found your hidden service center in gurgaon. Seriously you people call the 1bhk flat in some unknown village as service center . It took me two hours to find that hell place. They made me wait for 2 hours and not even offered seat oops sorry they don't have any. After soo long wait what i got . My phone was given back with just software update. It worked fine for 2 days and again the call dropping problem started and again i started following asus on phone calls and customer acre number.
Harassment saga 2:
In august 2015 finally asus service center told me about pick up and repair service. I availed that service and requested you people for hardware replacement instead of just software update . Pick up and repair service was given and i was given a token number from asus mumbai center and asked to drop that packet at blue dart office . Yes nobody came my house to pick the parcel. I was so cooperative with your company but you people just screwed it. My phone came back after a week from service center after repair . It worked fine for again a month and after that issue of hell call drop started again. I missed a lot of interview call just because of this pathetic phone .
Harassment saga 3:
In last week september 2015 you people told me that you can not provide me pick and repair service again because according to you my warranty was over . Hell man hows that even possible because my invoice date was[protected] but you people have some warranty approval which need to be done to avail this so i get that i maid asus and send my invoice copy and i got the mail the my warranted was approved (I am attaching those mails as proof ) and so i called the service center for pick up an drepair service and my complain was registered between 1 oct 2015 to 4th oct 2015 my not sure about date and i got the empty box on 9 oct 2015 . I got the call from asus mumbai that courier boy wont be able to come my house to pick up the parcel and can i be kind enough to drop the parcel at blue dart office and a token number was given to me which i have to tell at blue dart office i.E token number - 82452. I droped the parcel and that was the last time i was that dabaaa phone.
Harassment saga 4:
Its been whole 6 months now i didn't get my phone back . I have been following your silly customer care center . I have almost called your center 60 -70 times and even memorized your center phone number ..Whats dat yaa . [protected]. Hell i don't even remember my girlfriend number so confidently. You make people wait soo long and then every time i call you center you people have my details check up ...Omg 60-70 times i have given that details check are you people kidding . I even remember the sequence of that details check now. Many times your senior employee put me on hold and then disconnect the call . Does customer mean nothing to you . From past 6 months this rat race is going on this game of hide and seek .. Please i am fed up now . I have called your gurgaon service center 10-15 times they give such a bad response and have even abused me too for calling them .
Case imortant points:
1. According to customer care center they don't have any record of pick up and repair service requested by me in month of october 2015.
2. According to gurgaon service center (F1 infosolution pvt limited) they have not received my parcel and so they don't know any thing about it .
3. According to blue dart panipat they have delivered the parcel to ( f1 info solutions & services pvt. Ltd., 1st floor, raghunath chambers, 1st floor (Right side), opp. Pnb sukhrali, mg road, guragaon-122001. ) .
For which they have given me a receipt i which it is written that parcel is received with a stamp from company an i am attaching that receipt with this mail proof number 1.
4. According to me ( nikhil chawla) . I have send that box with zenfone 5 inside that to blue dart office and i got a token number - 82524 from asus mumbai headquarters and blue dart delivered that box because of that token number because they charge the parcel shipment amount from asus by this token number . Had i not have that tokenb number how would blue dart delived that box to gurgaon service center so one thing is cleared that you people have given me pick up and repair service which people have not recorded and now running from this fact
5 according to asus headquarters mumbai ????????. Lets see what you people figure out.
What i will do if i didn't get my phone back :
1. I will write all this problem and harassment to public forum, on your facebook page, on twitter and other social media platform
2. I will lodge a fir against asus india for stealing my smartphone.
3. I will file a case in consumer court against your pathetic product and worst user experience.
According to me asus has stolen my phone and harassed me . I know i am getting rude to the reader of this mail because he/she has no fault in this case. But just try to be in my shoes for a while to will certainly realize my problem .
10000 rs is not a small amount it was my hard earned money . I am not going to say kindly and please because your management and company does't deserve so.
This mail is not a request better consider it a warning because if i didn't get my phone back i will certainly lodge a fir against asus india . This is high time tighten your seat-belt.
Phone and case detail:
Asus zenfone 5
Serial number :- e8azcy09d155
Case ids. : - a[protected], a[protected], a[protected]
Doket number :- [protected]
Token number :- 82524 . This the only information by which you can track the case.
Find attachment of various documents and proofs to support my case.
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